Operations Team Leader


Framingham, MA, US

Job Category:  Drivers
Brand:  ReadyRefresh
Job ID:  7195

Here at BlueTriton, we are the name behind your favorite bottled water brands and home-delivery service – we are all about hydration. With trusted brands that put smiles on customers’ faces no matter the occasion, BlueTriton plays an important role in the flow of everyday life. As we work to build something different, something better, what we do is more important than ever. With our deep commitment to helping make a positive impact for generations to come, we welcome those with a thirst and desire to inspire fresh, bold ideas that create change and have the tenacity and grit to do what’s right for our people and our communities.  BlueTriton is not only a place to build a career you can be proud of but can also provide you with the opportunity to be fiercely good.

We have a team of brilliant individuals who come to work every day to challenge one another, reimagine hydration and help grow our business. Quench your thirst with exciting possibilities when you join us for a fiercely good career doing work that matters.

ReadyRefresh brings hydration that supports a healthy lifestyle, convenience that preserves precious time and sustainability to help improve our world.  As a Certified CarbonNeutral® Company and a leader in reusable packaging, ReadyRefresh is proud of its role in helping conserve natural resources and reduce waste by delivering healthy hydration to our neighbors, businesses, and communities in reusable bottles which are collected, sanitized and refilled.  Our ReadyRefresh branches and warehouses are where our unrivaled portfolio of popular brands of water products begins its journey to the customer.  Joining BlueTriton within our ReadyRefresh Team requires grit and determination - and we believe the rewards are worth the effort: a business you help shape, a supportive team you learn from, and the chance to have a positive impact in which you can truly be proud.

Job Description

Pay: $65,680/ yearly

Schedule (First Shift): Mon-Fri with rotating Sat- 6am start- until all deliveries are completed

Benefits: medical, vision, dental, company match 401K up to 4%, and much more...


As a Team Lead you’ll be a ReadyRefresh Ambassador in the marketplace in order to leave a positive impression at every customer interaction to foster customer advocacy and create long-term sustainable growth. This role delivers our products to commercial and residential customers via driving a CDL required vehicle. A team lead covers opens routes each day to cover for the branch or Zone. Candidates have highly-developed interaction skills and demonstrate a commitment to providing exceptional customer service. This role supports daily operations at the branch level and requires support supervision of branch associates.

Location: Framingham, MA

Key Responsibilities:

  • Managing and oversee all branch operations and ensuring efficient operation on a day-to-day basis
  • Improve productivity and streamline branch activities to maximize results and achieve peak performance
  • Execute facility management and safety activities
  • Make every associate/customer interaction a Premium Experience
  • Support the team with decisions and help when needed; communicate and actively participate within the team; problem solve and manage conflict within the team; provide coaching/feedback where appropriate; train new hires; coach/teach upselling techniques
  • Behave in a way that ensures safety for themselves and others by operating vehicles in safe and responsible manner; complete DOT required documentation daily; follow defined safe work practices; take ownership of personal safety, and that of co-workers and the public
  • Meet and help lead the team in every customer's individual preferences by delivering correct product, in the right amount to all customers at the scheduled delivery times and days; maintain necessary delivery information on all accounts; fulfill customer orders to maintain proper customer inventories; respond promptly to all special service needs and request.



  • High school diploma, GED or equivalent work experience
  • Must currently possess a Class B CDL with airbrake endorsement and/or attain one within 60 days
  • Preferred prior experience as a supervisor/leader
  • Must have a clean driving record

Other important stuff to know:

  • A clean driving record means in the last 3 years, that you've only had 1 license, no driving-related suspension, revocation or cancellation, no disqualifying offenses, no more than 2 moving violations and no reckless driving incidents and no major driving offenses including DUI/DWI, refusal to test, leaving the scene, driving a commercial vehicle without a CDL, or at-fault fatal accident.
  • Must be 21 years of age or older (DOT requirement)

BlueTriton Brands is proud to be an Equal Opportunity and Affirmative Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. BlueTriton Brands is committed to providing reasonable accommodation for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please contact us at BlueTritonHR@bluetriton.com

BlueTriton Brands offers an unrivaled portfolio of water brands for healthy hydration, including Arrowhead®, Deer Park®, Ice Mountain®, Origin™, Ozarka®, Poland Spring®, Zephyrhills®, AC+ION® Alkaline Water, Splash Blast® Flavored Water Beverage, Splash Fizz® Flavored Water Beverage Saratoga® and Pure Life® Purified Water.