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Field Service Technician


Framingham, MA, US

Job Category:  Logistics / Distribution / Transportation
Brand:  BlueTriton Brands
Job ID:  5602

As the nation’s leading bottled water company, BlueTriton Brands is dedicated to providing customers with healthy hydration options. Alongside that, we’re also committed to developing our people – enabling them to make the most of the many elements that help them to succeed. It’s a chance to use your knowledge, skills and experience to shine brightly and achieve your ambitions – all while delivering healthy hydration to millions of customers.

ReadyRefresh is one of the most visible parts of the BlueTriton business, delivering healthy hydration to customers where they need it most.  It’s another example of how we are committed to helping people maintain a healthy lifestyle. Our drivers and unit leaders are the backbone of the ReadyRefresh team. We’ll make sure you receive the support, benefits and development you need to build the perfect career.

Job Description

Compensation: $27.90 / hour

Benefits: We offer competitive pay, medical, prescription, dental, vision, life, disability, paid vacation, and more!

Reporting Location: Framingham, MA

Schedule: Monday- Friday start time between 6-7 AM until work complete

Both experienced professionals and recent technical college graduates are encouraged to apply. This is a greatopportunity for an entry level candidate to get advanced training in the field of Point of Use (bottle-less water cooler) filtration systems. Professional training/certification for this technical role is offered through on the job training.

Key Responsibilities:

  • Will complete installations, repairs, trouble-shooting and maintaining plumbed-in Point Of Use equipment (Water - Filtration) and Office Coffee brewer equipment per field service standards and procedures
  • Will ensure all work is performed to quality standards and customer expectations
  • Will maintain courteous and professional contact with customers to ensure satisfaction and leverage upsell opportunities
  • Must meet pre-established productivity targets (egg, 8-10 completed stops per day)
  • Will be responsible for charging fees as appropriate for work performed
  • Will maintain and organize tools, equipment, parts (Direct Division Materials) and truck inventory
  • Will be responsible for providing feedback regarding equipment and parts to help drive supplier improvement
  • Will support our Direct division sales teams with customer site assessments and system installations (Direct is our Home and Office Delivery division)
  • Will record service activities and other data in hand held computer
  • Other duties may be designed as necessary as it relates to the needs of the position


What you need to have:

  • A high school diploma or GED
  • Previous experience working with Point Of Use equipment and/ or Office Coffee brewer equipment, and or other related product lines is preferred
  • Prior HVAC experience, plumbing experience, water filtration, and/or auto mechanical
  • No driving-related suspension, revocation or cancellation, no disqualifying offenses, no more than 2 moving violations
  • No major driving offenses including DUI/DWI, reckless driving, refusal to test, leaving the scene, driving a commercial vehicle without a CDL, or at-fault fatal incident
  • Must be an articulate verbal communicator
  • Must possess strong organizational skills and a customer centric focus
  • Must display a high degree of initiative combined with a commitment to high quality work standards
  • Must be technically inclined and detail oriented
  • Must be able to work both independently and as part of a team

BlueTriton Brands is the nation’s leading bottled water company. Our water brands include Poland Spring, Arrowhead, Ozarka, Deer Park, Zephyrhills, Ice Mountain, Origins, Saratoga, Splash, Ac+ion and Pure Life. We’re passionate about creating shared value for society in all kinds of ways: from providing careers and benefits to communities where we operate to environmental stewardship – most notably responsible water management, lightweight packaging and advancing recycling in America. As a valuable part of our team, you’ll receive a competitive total rewards package – something that will provide you with the support you need to thrive both inside and outside of work. It’s not just the work that you’ll find fulfilling here though. As you build a career with us, you’ll receive exactly the kind of benefits you’d expect from a leading name in healthy hydration. The only question is, what elements will help you succeed at BlueTriton Brands?

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.